Refund policy

Refund & Return Policy

Important: Pre-Order Information

All Cursed Zero™ Hoodie Masks are PRE-ORDER items, meaning they are purchased in advance and may not be available for immediate shipment.

By placing an order, you acknowledge that your hoodie is a pre-order and understand that processing and delivery may take longer than for in-stock items.

All pre-orders are covered by our 30-Day Money-Back Guarantee after delivery.

30-Day Money-Back Guarantee

At Cursed Zero™, your satisfaction is our priority! 🖤

We offer a 30-day return window starting from the date your order is delivered.

If you're not completely satisfied with your Cursed Zero™ Hoodie Mask, you may request a return for a refund within 30 days of delivery.

Return Eligibility

To qualify for a return:

  • The item must be returned within 30 days of delivery.

  • The hoodie must be unworn, unused, unwashed, and in its original condition.

  • All original tags and included accessories must be attached or included.

  • Proof of purchase, such as an order number or confirmation email, is required.

Damaged, Defective, or Incorrect Orders

If your Cursed Zero™ Hoodie Mask arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

We recommend providing clear photos of the issue along with your order number.

Once verified, we'll arrange a replacement or issue a full refund at no additional cost, as appropriate.

Pre-Order Cancellations

Since our hoodies are sold as PRE-ORDER items, we understand that plans may change while you're waiting.

You may request an order cancellation before your hoodie has shipped by contacting our support team.

If your order has already shipped, you may request a return after delivery under our 30-day return policy.

Approved cancellations made before shipment will be refunded to the original payment method.

Refund Process

Once your return is received and inspected, we'll notify you by email regarding your refund status.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

  • Pre-order cancellations approved before shipment do not require a product return.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The hoodie arrives damaged or defective.

  • An incorrect product or size was shipped.

  • The return is due to an error on our part.

For eligible damaged, defective, or incorrect orders, we'll cover the return shipping costs.

Please contact our support team before sending any items back so we can provide return instructions.

Contact Us

Have questions about your Cursed Zero™ Hoodie Mask, pre-order status, shipping, cancellation, or return?

Our team is here to help!

Email: CursedZero@gmail.com

We aim to respond to all customer inquiries within 24–48 business hours.

Please include your order number when contacting us so we can assist you as quickly as possible.

Thank you for choosing Cursed Zero™! 🖤⚔️

Unleash Your Dark Side. Embrace the Curse.

Your satisfaction means everything to us.